First steps to take when you have a problem with your computer:
Ensure that the power cord is plugged into computer
Make sure power cord is plugged into the outlet

If the computer is frozen:
For Macs, press the Reset Button (button with a triangle on it)
If that doesn't work, press and hold the power button for a few seconds, then when the screen goes dark, press the power button again

For Windows, press and hold the power button for a few seconds, then when the screen goes dark, press the power button again

If a flashing folder or globe appears during startup (Macs only)
Restart the computer and press and hold Apple, Option, P, and R keys until the startup screen appears

Want to install/unistall software
Place the CD into the CD-ROM drive and wait until the computer loads the information
Follow the instructions given with the CD to install the software