Chromebooks

Chromebook News/Updates

The School District of Philadelphia will loan a Chromebook to every District K-12 student who needs one, to ensure all students have access to digital learning opportunities while schools remain closed long-term due to COVID-19 (coronavirus) response efforts. It will also make digital content available to help students retain, learn and apply skills and strategies with the support of a teacher. The loaner program is free however all devices must be returned once schools reopen.

Need help with your District-issued Chromebook? Or haven’t picked one up yet?

If you need help getting started or getting familiar with your Chromebook, see the list of helpful How-To documents in the Resources section below.

Starting Monday April 20, if your District-issued Chromebook computer is in need of repair or service, you can drop it off at one of the two Parent & Family Technology Support Centers listed below. HOURS ARE CHANGING – please note new schedules as listed below.

Still need to pick up a Chromebook? The School District of Philadelphia (SDP) remains fully committed to loaning a Chromebook to every District K-12 student who needs one for learning at home — and doing so safely. Here’s what you need to know:

  • Loaner Chromebooks can now be picked up at one of the two Parent & Family Technology Support Centers listed below. Updated hours are below.
  • Supplies of loaner Chromebooks are readily available. There’s no need to worry that we will run out if you plan your visit for later in the week or next week.
  • The wait lines at the Technology Support Centers are outdoors in order to support social distancing practices, safety and order while distributing devices. Please check the weather in advance and make plans appropriately.
  • To help the line move swiftly, adults should bring some form of identification. Having your child’s student ID number is recommended, but not necessary. High School students should bring their official School District ID badge.
  • Please note: Only K-12 students who are currently enrolled in a District-led school are eligible for this loaner program. Charter School families should contact their charter school for details about how/if their school is making devices available.

Parent & Family Technology Support Centers

  • Starting Monday, May 4th, both centers will operate three days a week on Mondays, Wednesdays and Fridays only, from 9 a.m. to 1 p.m.

Education Center, Philadelphia School District
440 N. Broad Street, 1st Floor Lobby, Philadelphia, PA 19130

Fitzpatrick Annex Building
(rear of Fitzpatrick Elementary School) 4101 Chalfont Drive, Philadelphia PA 19154

Help
We also now offer a dedicated telephone support line (215-400-4444) and email (FamilyTechSupport@philasd.org) exclusively for parents and students to help you get your District-issued devices up and running, and to address more basic technical issues with broken or malfunctioning computers.

Internet
Information about no-cost or low-cost internet access is available HERE.

Languages

This information available in your language:

SHQIP | عربي | 汉语 | ខ្មែរ  | Français
Português | Русский | Español | Việt

Contact Support

General District COVID-19 Information Hotline  (Support for 10 Main Languages)

T: 215-400-5300
E: COVID19Info@philasd.org

215-400-8480 – Albanian
215-400-8481 – Arabic
215-400-8482 – Chinese
215-400-8483 – French
215-400-8484 – Khmer
215-400-8474 – Portuguese
215-400-8485 – Russian
215-400-8489 – Spanish
215-400-8486 – Vietnamese

Parent & Family Technology Support Hotline for those who still need a Chromebooks, Chromebook repairs/troubleshooting, and getting set up/connected
T: 215-400-4444
F: 215-400-4445
E: FamilyTechSupport@philasd.org

Work directly with their school’s teachers and counselors for support with Google G-Suite and Classroom,
on-line tools, assignments, password resets, Parent & Family Portal, etc.

Teaching & Learning COVID-19 Questions  (Classroom Instructional Support)
E: COVID19Learning@philasd.org

Employee Technology Support Hotline
T: 215-400-5555
F: 215-400-5556
E: HelpDesk@philasd.org

Employee Technology Support Hotline
T: 215-400-5555
F: 215-400-5556
E: HelpDesk@philasd.org

Stay Connected

Now more than ever it’s critical to get updates as they happen. If you don’t already have a Parent Portal account, sign up HERE.