Chromebooks

The School District of Philadelphia will loan a Chromebook to every District K-12 student who needs one, to ensure all students have access to digital learning opportunities while schools remain closed long-term due to COVID-19 (coronavirus) response efforts. It will also make digital content available to help students retain, learn and apply skills and strategies with the support of a teacher. The loaner program is free however all devices must be returned once schools reopen.

If you have never picked up a District Chromebook for your child, you can call your child’s school to schedule an appointment to pick up the device there. To have your Chromebook repaired, visit one of our Technology Support Centers.

Parent & Family Technology Support Centers
Hours:
Monday, Tuesday, Thursday and Friday: 9 a.m. to 3 p.m. Wednesdays: 9 a.m. to 5 p.m.

  • Fitzpatrick Annex Building
    (rear of Fitzpatrick Elementary School)
    4101 Chalfont Drive, Philadelphia PA 19154
  • Martin Luther King High School 
    6100 Stenton Avenue; Philadelphia, PA 19138
  • South Philadelphia High School at 2101 South Broad Street

Chromebook Help & Resources

Parent & Family Technology Support Hotline
Support for parents and students to help you get your District-issued devices up and running, and to address more basic technical issues with broken or malfunctioning computers.
T: 215-400-4444
F: 215-400-4445
E: FamilyTechSupport@philasd.org

Employee Technology Support Hotline
T: 215-400-5555
F: 215-400-5556
E: HelpDesk@philasd.org

 

Only students from Pre-kindergarten through 12th grade who are currently enrolled in a District-led school are eligible for this loaner program. Charter School families should contact their charter school for details about how/if their school is making devices available.

Wondering if you have to return your Chromebook, and how? The answers vary, depending if you are a graduating senior, changing schools, and other factors. Visit our FAQ’s for more information. You can also review information sent to:

Information about no-cost or low-cost internet access is available – Click Here

A WiFi network is the backbone of modern households. Today, with so many families learning and working from home, it’s more important than ever to understand your home WiFi network. Our local “WiFi Doctor,” Comcast Senior Technical Operations Manager Ken Sedberry, shares five simple tips to help families improve the health of their home WiFi network, ensuring students can rock remote learning this school year:

  • Tip #1: Place your Gateway or router in the center of your home. It’s best to choose a centralized location, ideally in the room where you use your devices most (avoid the basement, garage or far corner of your home). And, check that the cables are tight! A loose connection can have a big impact on the performance of your network.
  • Tip #2: Make sure your Gateway or router is in an open area, clear of obstructions. Appliances, water sources, wireless electronics or being hidden in a cabinet are examples of obstructions that can interfere with your connection.
  • Tip #3: Be aware of activities that draw more bandwidth – conferencing (via Zoom, Microsoft Teams, etc.), video streaming and gaming draw more bandwidth. Look at the bandwidth for your internet package and whether it’s sufficient for your needs. Consider pausing gaming or streaming while others in the household are on important video calls. You can also hardwire devices to the Gateway or router to ensure a strong and steady connection.
  • Tip #4: The device can make the difference! Test devices in different parts of the home. Many school-issued computers may need to be used in the same room as the Gateway or router. Also, older devices can only process so much speed, no matter how fast your internet or router speed is.
  • Tip #5: Utilize the Xfinity xFi app to run speed tests, and monitor your home WiFi network – in addition to having visibility into the speeds your experiencing on specific devices, the xFi app allows parents to pause devices, set screen time limits for kids and see what devices are connected to your home WiFi network.

To learn more about these and other tips, click here.