Chromebooks

Chromebook News/Updates

The School District of Philadelphia will loan a Chromebook to every District K-12 student who needs one, to ensure all students have access to digital learning opportunities while schools remain closed long-term due to COVID-19 (coronavirus) response efforts. It will also make digital content available to help students retain, learn and apply skills and strategies with the support of a teacher. The loaner program is free however all devices must be returned once schools reopen.

Three Technology Support Centers are open 5 days/week, Monday – Friday 9:00 a.m. to 2:00 p.m. for families to obtain new Chromebooks, or get help with theirs.

Please note: Starting September 14, 2020, we will open South Philadelphia HS as a Parent & Family Tech Support Center for Chromebook pick up and repairs. To allow for a smooth transition as the South Philly HS location ramps up, the Support Center at 440 N. Broad will remain open for the week of September 14. September 18th will then be the last day for Chromebook repair and distribution at the 440 location.

So beginning September 21, 2020, the 3 locations for Chromebook pick up and repairs will be MLK High, Fitzpatrick Annex, and South Philadelphia High.

Parent & Family Technology Support Centers

  • Education Center, Philadelphia School District (open through Sept 18)
    440 N. Broad Street, 1st Floor Lobby, Philadelphia, PA 19130
  • Fitzpatrick Annex Building
    (rear of Fitzpatrick Elementary School) 4101 Chalfont Drive, Philadelphia PA 19154
  • Martin Luther King High School 
    6100 Stenton Avenue; Philadelphia, PA 19138
  • Starting September 14: South Philadelphia High School at 2101 South Broad Street

Help
We also now offer a dedicated telephone support line (215-400-4444) and email (FamilyTechSupport@philasd.org) exclusively for parents and students to help you get your District-issued devices up and running, and to address more basic technical issues with broken or malfunctioning computers.

Internet
Information about no-cost or low-cost internet access is available HERE.

How-To
If you need help getting started or getting familiar with your Chromebook, see the list of helpful How-To documents in the Resources section below.

Eligibility
Please note: Only students from Pre-kindergarten through 12th grade who are currently enrolled in a District-led school are eligible for this loaner program. Charter School families should contact their charter school for details about how/if their school is making devices available.

Returns
Wondering if you have to return your Chromebook, and how?The answers vary, depending if you are a graduating senior, changing schools, and other factors. Visit our FAQ’s for more information. You can also review information sent to:

Languages

This information available in your language:

SHQIP | عربي | 汉语 | ខ្មែរ  | Français
Português | Русский | Español | Việt

Contact Support

General District COVID-19 Information Hotline  (Support for 10 Main Languages)

T: 215-400-5300
E: COVID19Info@philasd.org

215-400-8480 – Albanian
215-400-8481 – Arabic
215-400-8482 – Chinese
215-400-8483 – French
215-400-8484 – Khmer
215-400-8474 – Portuguese
215-400-8485 – Russian
215-400-8489 – Spanish
215-400-8486 – Vietnamese

Parent & Family Technology Support Hotline for those who still need a Chromebooks, Chromebook repairs/troubleshooting, and getting set up/connected
T: 215-400-4444
F: 215-400-4445
E: FamilyTechSupport@philasd.org

Work directly with their school’s teachers and counselors for support with Google G-Suite and Classroom,
on-line tools, assignments, password resets, Parent & Family Portal, etc.

Teaching & Learning COVID-19 Questions  (Classroom Instructional Support)
E: COVID19Learning@philasd.org

Employee Technology Support Hotline
T: 215-400-5555
F: 215-400-5556
E: HelpDesk@philasd.org

Employee Technology Support Hotline
T: 215-400-5555
F: 215-400-5556
E: HelpDesk@philasd.org

Stay Connected

Now more than ever it’s critical to get updates as they happen. If you don’t already have a Parent Portal account, sign up HERE.