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Office of
Family & Community Engagement

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call us at215-400-4180 Portal: A Suite: 114
  • You are Here
  • Family & Community Engagement
  • Programs & Services
  • Home
  • About
    • Principal Resources
    • FACE Staff Launchpad
  • Programs & Services
    • District Call Center
    • Welcome Center
    • Family Engagement Liaisons
    • District Family Engagement Action Group
    • School Advisory Councils
      • SAC Training Materials
      • SAC Resources
    • Pregnant & Parenting Student Services
      • Policy 234
        • English – Policy 234
        • Albanian- Policy 234
        • Arabic – Policy 234
        • Chinese – Policy 234
        • French – Policy 234
        • Khmer – Policy 234
        • Russian – Policy 234
        • Spanish – Policy 234
        • Vietnamese – Policy 234
    • Multilingual Family Support
      • Welcoming Sanctuary Schools
      • Translation Unit
      • Interpretation Services
      • Language Access Complaint Form
      • Welcome Wagon
  • Family Resources
    • Welcoming Schools
    • Parent and Family Portal
    • Concern Resolution
    • Uniform Information
    • 2022 Tax Credit and Assistance Information
    • Resources for Military Families
    • Important Documents
      • Parent & Family Engagement Policy
      • Opportunity Scholarship Tax Credit Program
      • Career and Technical Education Fact Sheets
      • Report Card Guides
        • Kindergarten Parent Report Card Guide
        • Grades 1-3 Parent Report Card Guide
        • Grades 4- 8 Parent Report Card Guide
      • Guide to Early Reading
      • Alternative Education for Disruptive Youth (AEDY) Complaint Process
      • Annual Parental Notifications
        • Family Educational Rights and Privacy Act (FERPA)
        • Notification of Rights under the FERPA for Elementary and Secondary Schools
        • Notification of Rights Under the Protection of Pupil Rights Amendment (PPRA)
        • Release of Directory Information Opt-Out Form
      • Statement Against Disability-Based Bullying and Harassment
      • Letters to Parents
        • Title IX Voluntary Resolution Agreement
          • Title IX Voluntary Resolution Agreement – English
          • Title IX Voluntary Resolution Agreement – Arabic
          • Title IX Voluntary Resolution Agreement – Chinese
          • Title IX Voluntary Resolution Agreement – French
          • Title IX Voluntary Resolution Agreement – Khmer
          • Title IX Voluntary Resolution Agreement – Portuguese
          • Title IX Voluntary Resolution Agreement – Russian
          • Title IX Voluntary Resolution Agreement – Vietnamese
        • Safe2Say Something Parent Letter
        • Respectful Engagement
        • Notice of Non Discrimination Qualified Students with Disabilities
      • Legare Information
        • The LeGare Consent Decree
        • The School Selection Process and LeGare
        • LeGare Process FAQ
        • Legare H.S. Tips for Parents
        • More Legare Info
    • Safe To Say PA Website
      • Safe2Say Something Letter to Parents
      • S2SS Parent Brochure
      • S2SS Parent & Caretaker Overview Presentation
      • S2SS Parent & Caretaker Handout
    • After School Activities Partnerships’ Activity Directory
  • Volunteer Support
    • Volunteer Paperwork Guidance
      • Volunteer Code of Conduct
      • Fill Out the Child Abuse History Clearance
      • Fill Out the PA State Criminal History Check
      • Complete FBI Background Check OR Sign Volunteer Affirmation Form
      • Volunteer Video Orientation
  • Family Academy
    • Workshop Interpretation Request Form
    • Our Video Library
  • FACE Newsletter
  • Contact
  • Get Help!

Programs and Services

The FACE Office offers a wide array of programs and services for families. FACE answers inquiries both over the phone and in person. We have staff ready to help in a variety of locations and in a variety of languages. If you are looking to speak to one of our team members, our Family Engagement Liaisons are available to speak with you at your child’s school or you can stop by the Parent and Family Resource Center at the School District of Philadelphia’s Administration Building to speak with one of our Family Support Representatives. Families can also reach out by phone and one of our highly experienced Customer Support Representatives can address family questions and concerns. FACE Team Members are available to assist families in navigating the District.

Programs and Services

  • District Call and Information Center

    The District Call and Information Center provides front-end information about District services and acts as a link between customers and offices.

  • Parent and Family Resource Center

    The Parent and Family Resource Center provides parents support in resolving concerns and accessing both District and community resources.

  • FACE Liaisons

    The District's Family Engagement Liaisons provide parents and families with direct support and facilitate communication with both the school and the Districts offices.

  • Family Academy

    Family Academy offers free workshops designed to develop a strong community of parent learners to help increase student achievement.

  • School Advisory Councils

    A School Advisory Council (SAC) is a peer elected, collaborative team composed of family members, school staff, and community members.

  • Teen Parent Services

    The ELECT Program offers FREE case management and supportive services to expecting or already parenting teen mothers and fathers 21 years old and younger.

  • Multilingual Family Support

    Multilingual Family Support allows access to live interpretation, by request document translation and builds partnerships with immigrant and refugee families and organizations.

Last modified: February 14, 2018

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  • SHQIP
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