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Welcome to the IT Help Desk Frequently Asked Questions! We’ve compiled the most common questions our friendly help desk technicians hear. For your convenience, we have categorized them into the following topics:

Where Do I Go If…  This guide will let you know where to go in regard to these common issues and questions.

Advantage/MainFrame (IBM) – Guidance on accessing the Advantage Finance HR and Payroll System.

Antivirus Technical Support – Links for downloading the District’s antivirus software.

Apple “Out-Of_Warranty” Repair Services – Please follow this link for the step-by-step procedure for this new service.

Apple ID Information – Please follow this link for up to date information regarding the District Apple ID “”.

Lost, Stolen, or Damaged Laptop Guidelines – Please follow this link for up to date information regarding the District’s policy on Lost, Stolen, or Damaged Devices.

Minimum Browser Requirements  – List of minimum browser requirements to properly access The School District of Philadelphia’s approved web applications.

School District of Philadelphia Computer Repair Policies and Procedures – This document covers support of school based staff and computers as well as laptops and peripheral devices.

Student Information System – About accessing the NEW Student Information System.

Tpers/Paystub – Covers Tpers/Paystub and whom to contact if Tpers/Paystub information is incorrect.

Last modified: September 17, 2018