FAQs

Welcome to the IT Help Desk Frequently Asked Questions! We’ve compiled the most common questions our friendly help desk technicians hear. For your convenience, we have categorized them into the following topics:

Where Do I Go If…  This guide will let you know where to go in regard to these common issues and questions.

Advantage/MainFrame (IBM) – Guidance on accessing the Advantage Finance HR and Payroll System.

Advantage/MainFrame (IBM) Installation Apple OS – Guidance on installing IBM on a Apple OS device.

Advantage/MainFrame (IBM) Installation PC  – Program to install IBM on a PC device.

Antivirus Technical Support – Links for information regarding the District’s new antivirus program

Apple “Out-Of_Warranty” Repair Services – Please follow this link for the step-by-step procedure for this new service.

Apple ID Information – Please follow this link for up to date information regarding the District Apple ID “appleimage@philasd.org”.

Lost, Stolen, or Damaged Devices Guidelines – Follow this link for up to date information regarding the District’s policy on Lost, Stolen, or Damaged Devices.

Mobile Device Management – Follow this link for up to date information regarding the District’s Mobile Device Management Solution.

Minimum Browser Requirements  – List of minimum browser requirements to properly access The School District of Philadelphia’s approved web applications.

What is Multi-Factor Authentication (MFA)

MFA, sometimes referred to as Two Factor Authentication (2FA), is when a user must provide two or more pieces of independent evidence to verify their identity to gain access to a system and decrease the possibility of a cyber attack.

Preparing Chromebooks for Summer Storage – When the school year ends, you might wonder what to do with your Chromebooks. Here are some best practices to help ensure your devices work as expected when you return for next year’s class.

School District of Philadelphia Computer Repair Policies and Procedures – This document covers support of school based staff and computers as well as laptops and peripheral devices.

Student Information System – About accessing the NEW Student Information System.

Tpers/Paystub – Covers Tpers/Paystub and whom to contact if Tpers/Paystub information is incorrect.

Visitor Management System – A stand-alone kiosk that allows all visitors and parents/guardians coming into the school to register their visit.