My District laptop is having issues. What can I do?
Central Office Staff: Call the I.T. Help Desk at 215-400-5555, email at helpdesk@philasd.org or submit a I.T. Help Desk ticket.
School Staff: Contact your School Technology Coordinator. If the STC is unable to assist, Call the I.T. Help Desk at 215-400-5555, email at helpdesk@philasd.org or submit a I.T. Help Desk ticket.
My District cell phone is having issues. What should I do?
Submit a ticket with Telecommunications via the Employee Portal using the Telecommunications application.
What equipment can be submitted for disposal at a school?
The list of equipment that can be disposed of can be found HERE.
I have obsolete technology equipment that I need to have removed from my building. What is the process to have these picked up?
Send an email to helpdesk@philasd.org with the following information:
Types of Items: (list of items & how many of each item):
School Contact for Pick-up (who):
School Contact Phone (work# & cell#):
School Contact Email Address:
School Location Name:
School Address:
School representative availability with best time to call to schedule the pick up:
Location in the school of items for disposal:
A representative from the disposal company will contact the person designated in your request to arrange a date and time to pick up your equipment. Someone must be available at the contact phone number in order to schedule the pickup. Please make sure the principal is available to sign off on the pickup the day the scheduled pickup happens. All items need to be staged near an outside door the day of the disposal. The disposal company can not go inside the building to pick-up items marked for disposal.
My District Apple device is out of warranty, how can it be repaired?
Please click HERE for the step-by-step procedure for this repair service.
What are the lost, stolen, or damaged device guidelines?
Please click HERE for information regarding the District’s policy on lost, stolen, or damaged devices.
Where can I get information on Mobile Device Management?
Please click HERE for information regarding the District’s Mobile Device Management Solution.