The Portal is a centralized location that enables employees to login and access of their available web-based applications. School District employees, contractors and affiliates will log in with the username and password they were provided. If you do not have a username and password, you can contact the IT Help Desk by one of the methods below.
Entering the Employee Portal To access the Employee Portal, go to https://sso.philasd.org login in your web browser; if you forget your password, just click on “Forgot Your Password?”, then enter your username to begin the process. You will be asked to answer your security questions to verify your identity. Once you’ve done that, you will be able to reset your password.
Calling the IT Help Desk
When calling the IT Help Desk at 215-400-5555 you will be asked some personal questions to verify your identity. Once you’ve done that, you will be able to reset your password.
The Employee Portal is not used to check your School District email account. You can use the Collaboration Center (powered by Zimbra) by following this link https://cc.philasd.org.
Emailing the IT Help Desk
When emailing the IT Help Desk, please be certain to enter all of your pertinent contact information as well as a complete description of your problem. If you are contacting the I.T. Help Desk on behalf of someone else, please indicate the person’s full name and their contact information as well. You will receive an instant reply with your incident number (please note: sometimes the email filter may put the Help Desk emails into your Junk folder. If you do not receive a reply, please first check your Junk Mail folder). If you wish to request a status update or add additional information to you incident, please log into the Help Desk portal. If you are a non-SDP employee, please reply back to the auto-reply that you received with your incident number and your comments will be automatically added to the incident notes.
Leaving Voicemail for the IT Help Desk
When leaving a voicemail for the IT Help Desk, please be certain to speak clearly. Please leave your full name, spell your last name, and provide contact information as well as a complete description of your problem. If you are contacting the IT Help Desk on behalf of someone else, please indicate the persons full name, spell their last name and their contact information as well.