For Non Employee:
The Portal is a centralized location that enables employees & approved non employees to login and access of their available web-based applications. Approved contractors and affiliates will log in with the username and password they were provided. If you do not have a username and password, please go to forms and complete the external user form.
Entering the Portal To access the Portal, go to https://sso.philasd.org login in your web browser; if you forget your password, just click on “Forgot Your Password?”, then enter your username to begin the process. You will be asked to answer your security questions to verify your identity. Once you’ve done that, you will be able to reset your password.
Calling the IT Help Desk
When calling the IT Help Desk at 215-400-5555 indicate you are an external user an need your portal account reset. You will be given a temp password and will be able to reset your password onvr you login.
Emailing the IT Help Desk
When emailing the IT Help Desk, please be certain to enter all of your pertinent contact information as well as a complete description of your problem. If you are contacting the I.T. Help Desk on behalf of someone else, please indicate the person’s full name and their contact information as well. You will receive an instant reply with your incident number (please note: sometimes the email filter may put the Help Desk emails into your Junk folder. If you do not receive a reply, please first check your Junk Mail folder). If you wish to request a status update or add additional information to you incident. If you are a not approved non-SDP employee and received an auto-reply that your email was not received we will still see it and contact you with your incident number and possible incident notes with your account information directing you what to do.
Leaving Voicemail for the IT Help Desk
When leaving a voicemail for the IT Help Desk, please be certain to speak clearly. Please leave your full name, spell your last name, and provide contact information as well as a complete description of your problem also indicating you are external user. If you are contacting the IT Help Desk on behalf of someone else, please indicate the persons full name, spell their last name and their contact information as well.