For Parents and Guardians:
If you are working with your child to access his or her Student Portal, please read the information above. If your student is unable to login to his or her account, please contact the school. Your child’s teachers, counselor, and principal can reset the password and provide assistance.
1. I forgot my password. How do I reset my password?
If you forget your password, just click on “Forgot Your Password?” below the login form (https://www.philasd.org/login), and then enter your email address to begin the process. You will be asked to answer your security questions to verify your identity. Once you’ve done that, you will be able to reset your password. If you also forgot your security questions, you can request that we send you an email to reset your password.
2. I forgot my username to log in. How do I retrieve it?
Your Parent and Family Portal username will always be your email address. If you’re not sure which email address you used to register, click on “Forgot Your Password?” and try each email address you have. If the email address you enter matches one of our accounts, we will display the security questions for that account. If you also forgot your security questions, you can request that we send you an email to reset your password.
3. How do I sign up?
You can register for an account online – all that you will need is your own personal email address. (If you don’t have a personal email address, you can register for a free email account using Gmail, Yahoo or another similar service) To register for a Parent and Family Portal account, use your web browser to visit https://www.philasd.org/login. On the login page, click on “Register for an Account” and follow the instructions. After you’ve created your account, you will not be able to see your students’ information until you verify your identity and link to your students. Once created, you will always be able to access your account at https://www.philasd.org/login.
4. How do I change my email address?
You can change your email address by logging into your Parent and Family Portal account and clicking on the “My Profile” icon. When you change the email address associated with your account, you will receive a message at your new email address with a link to confirm the change. You must click on the link in the message to confirm the new email address. If you don’t click on the link to finish the process, your portal email address will remain unchanged.
5. How do I change my phone number(s)?
Your Parent and Family Portal account allows you to choose up to three different telephone numbers that can be used for automated notifications from your student’s school, or from the District’s central offices. For each telephone number you enter, you must choose the way you want the messages to be delivered (voice recording or text message).
At any time, you can change the phone number(s) in your portal account by clicking on the “My Profile” icon, changing the number(s) and your delivery preferences, and clicking the “Save” button. Please note that the telephone numbers that you provide in your Parent and Family Portal account will only be used for automated announcements, and will not replace the general and emergency telephone contact information that you’ve provided directly to your student’s school.
6. How do I change my password or security questions?
You can click on the “My Security Settings” icon within your Parent and Family Portal account in order to change your password or your security questions. You must select three different security questions and enter personal answers that can be used to recover your password in the future if you should forget it. Each answer must be between 2 and 50 characters long. The case of the letters will not matter, but anything else you type, including spaces and symbols, will be required when trying to answer your security questions in the future. Be sure to select a combination of questions and answers that wouldn’t be known or easily guessed by anyone other than yourself.
If you are still having any issues, please contact FamilyNet/Community Engagement Office at 215-400-4180 or email email@example.com.