Contact the Help Desk if the issue is not related to your device being damaged or not working. The Help Desk can be reached at 215-400-5555 or firstname.lastname@example.org.
If your computer is not working as expected, or is damaged in some way, you should contact AppleCare directly for support. AppleCare has been purchased for every teacher laptop distributed, starting in the fall of 2021, and continues until the fall of 2025. Your coverage covers all warranty issues and two accidental damages per calendar year, such as, a cracked screen because the laptop fell on the floor.
To access this, you must call AppleCare at the following number:
AppleCare – 1-(800)-800-2775; select option #3
When prompted, you will be asked for an AppleCare customer code, this will ensure you receive a box at your school to ship your laptop out for repairs. The laptop will ship back to you at the school. Find your school code on the School AppleCare list.
If Apple responds with a need to open a PO for your computer’s repair, please email email@example.com for further instructions.
Other Troubleshooting Support
For other technical support, please submit a ticket with the IT Helpdesk. You can submit a ticket three (3) ways:
Logging into your Employee Portal and using the IT Help Desk application to submit a ticket. Choose “Computer Inventory” as your category and select a subcategory that best matches your request or question.
Emailing your request or question to firstname.lastname@example.org.
440 Laptop Drop-off Center
Monday – Friday 9 am – 5pm
440 N. Broad Street, 1st Floor – Portal A – 132 IT Training Labs
Any Parent & Family Technology Support Centers below:
Monday, Tuesday, Thursday, Friday: 9 a.m. to 3 p.m.
Wednesday: 9 a.m. to 5 p.m.
Fitzpatrick Annex Building
(rear of Fitzpatrick Elementary School)
4101 Chalfont Drive, Philadelphia PA 19154
Martin Luther King High School
(parking lot entrance on Haines Street)
6100 Stenton Avenue; Philadelphia, PA 19138
South Philadelphia High School
(entrance on Snyder Ave.)
2101 South Broad Street, Philadelphia, PA 19148