Principals, Assistant Principals, Teachers, Counselors, Climate Managers, School Psychologists, Behavioral Health Counselors, Academic Coach

These school-based staff are assigned their laptop as part of their onboarding process. Once a staff member receives their ID badge, they are able to go to the Office of Educational Technology, Suite 402, in the Education Center to pick up their laptop. If a staff member with one of the above titles has already been onboarded and did not receive a laptop, they should pick one up from the office below.

Education Center (440 N. Broad St.)
Office of Educational Technology (Suite 402) Hours:

• Monday – Friday 9 a.m. – 4 p.m. (Please note that Laptop Pickup will be closed each day from 12:00pm-1:00pm for lunch)

Secretaries and Nurses

Schools were provided a Dell laptop, monitor, keyboard, and mouse for all nurses and secretaries. We are moving to a model where these are assigned directly to the Nurse or Secretary.  New Nurses and Secretaries will receive a Macbook Air.  Existing Nurses or Secretaries can trade in their Dell laptops for a Macbook Air to the Office of Educational Technology.

Other School-based Staff

Other school-based staff may be loaned a laptop or Chromebook from their school, under the direction of a school principal.

EMPLOYEES W/ACCOMMODATIONS

Staff member requests for a specific laptop, because of an approved District accommodation, will be approved once the accommodation is confirmed with the District.

Laptops for new Central Office staff are managed using the Location Request application in the Employee Portal. The Location Request application should be submitted by a representative from the new staff member’s department and includes setting up their 440 workstation (if needed), telephone extension (if needed), and technology needs. A staff member cannot submit their own Location Request form.

Contact the Help Desk if the issue is not related to your device being damaged or not working. The Help Desk can be reached at 215-400-5555 or helpdesk@philasd.org.

If your computer is not working as expected, or is damaged in some way, you should contact AppleCare directly for support. AppleCare has been purchased for every teacher laptop distributed, starting in the fall of 2021, and continues until the fall of 2025. Your coverage covers all warranty issues and two accidental damages per calendar year, such as, a cracked screen because the laptop fell on the floor.

To access this, you must call AppleCare at the following number:

AppleCare – 1-(800)-800-2775; select option #3

When prompted, you will be asked for an AppleCare customer code, this will ensure you receive a box at your school to ship your laptop out for repairs. The laptop will ship back to you at the school. Find your school code on the School AppleCare list.

If Apple responds with a need to open a PO for your computer’s repair, please email computerinventory@philasd.org for further instructions.

Other Troubleshooting Support

For other technical support, please submit a ticket with the IT Helpdesk. You can submit a ticket three (3) ways:

Logging into your Employee Portal and using the IT Help Desk application to submit a ticket. Choose “Computer Inventory” as your category and select a subcategory that best matches your request or question.
Emailing your request or question to helpdesk@philasd.org.
Calling 215-400-5555.

Dell Laptop Repair Process

For Dell laptops, staff members should bring their laptop to one of the District’s 2 laptop Drop-off Centers for repair. These are located at 440 N. Broad Street, Portal A, in the Training Lab Hallway, and at the Fitzpatrick Annex.

Other Troubleshooting Support

For other technical support, please submit a ticket with the IT Helpdesk. You can submit a ticket three (3) ways:

1. Logging into your Employee Portal and using the IT Help Desk application to submit a ticket. Choose “Computer Inventory” as your category and select a subcategory that best matches your request or question.
2. Emailing your request or question to helpdesk@philasd.org.
3. Calling 215-400-5555.

In accordance with School Board Policy, employees are responsible for equipment for District equipment in their possession. Board Policy 717.1 states that employees “will be held legally and financially responsible to the district for the replacement and/or repair of computing devices that have been issued to him/her.”

When a laptop is stolen, the staff member must do the following:

1. Immediately report the incident to his/her immediate supervisor and Chief representative (i.e. principal or office  administrator) who will file a serious incident report if stolen on school premises,
2. If stolen off of school premises, obtain an official police report documenting the theft;
3. Email a copy of the official police report  and details including the employee name and device serial number to helpdesk@philasd.org; and
4. If the device cannot be recovered, the staff member will be responsible for the depreciated value of the device as determined by The Office of Information Technology and General Accounting using the table below.

When a laptop is lost, the staff member must do the following:

1. Immediately report the incident to his/her immediate supervisor and Chief representative (i.e. principal or office administrator);
2. Email the details including the employee name and device serial number to helpdesk@philasd.org; and
3. If the device cannot be found, the employee will be responsible for the depreciated value of the device as determined by The Office of Information Technology and General Accounting using the table below.

Age of Device                                   Replacement Cost

Devices 1 year old or less*                  Purchase price minus 10%
Devices 2 years old*                            Purchase price minus 30%
Devices 3 years old*                            Purchase price minus 50%
Devices 4 years old*                            Purchase price minus 70%
Devices 5 years old*                            Purchase price minus 90%
Devices 6 years and older*                Obsolete

Once the Office of Information Technology (I.T.) has confirmed the depreciated value for any lost, stolen, or damaged equipment with General Accounting and communicated to the employee, the staff member should submit a check or money order (payable to The School District of Philadelphia) within two weeks. If the employee fails to provide payment within two weeks, I.T. will work with payroll in order to have the depreciated cost deducted from the employee’s pay. If an employee is unable to pay the entire amount, a payment plan can be determined based on payroll deductions from the employee’s paycheck.

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