Teachers
The best way for parents to contact their student’s teacher is to email them. Teachers can also be contacted by sending them a message in Parent Portal.
Get the Help You Need!
This page provides contact information and resources to assist you with getting the help you need with your child's education, classroom, and school.
Contact Staff at Your School Who Can Help You
Work Hours
Depending on the school, teacher working hours vary. Teachers are generally available from 8 am – 3 pm. Teachers are working diligently, and will respond to their emails in a timely manner.
Teacher work hours are the same as their school. School hours are listed on each school’s website. School websites can be found in the School Directory.
School Secretaries
School secretaries are often considered to be heartbeat of a school. The secretary is typically the first person you will see when entering the building and will also be the last you see as you leave or sign out. The secretary is the person behind the schedules, meetings, records, and files contained in a school building. Most school personnel will gladly tell you that if the information is to be found, the secretary will know how to find it.
Work Hours
School Secretary work hours are the same as their school. School hours are listed on each school’s website. School websites can be found in the School Directory.
The best way for families to contact their student’s school secretary is to call the school’s main phone number and select option #0 for the main office. Please use the School Secretaries Directory below to find your school’s Secretary.
Counselors
School Counselors are here to support your child’s academic, career and social-emotional needs. They are available to provide assistance with removing any barriers your child may be experiencing. School Counselors may also provide assistance with the School Selection process, 504 planning, the Intensive Behavior Health Services (IBHS) program, access to behavioral health resources, college and career planning, emergency housing resources and more.
Work Hours
Counselor work hours are the same as their school. School hours are listed on each school’s website. School websites can be found in the School Directory.
The best way for families to contact their student’s counselor is to email them. Please use the School Counselors Directory below to find your school’s counselor.
School Nurses
School nurses help students understand normal growth and development by promoting health and safety. They intervene with health issues by providing case management services. They actively work with both the medical and educational communities to promote each student’s optimal level of physical, mental and social wellness. School Nurses encourage success and achievement during and beyond the school setting.
Work Hours
School Nurse work hours are the same as their school. School hours are listed on each school’s website. School websites can be found in the School Directory.
Report a COVID Case
Families should report COVID cases directly to their school nurse or school administrator.
The best way for families to contact their student’s School Nurse is to email them. Please use the School Nurse Directory below to find your school’s nurse.
Family Engagement Liaisons
The District’s Family Engagement Liaisons provide parents with support in many ways. They strive to help solve issues, address concerns, provide information, connect the right people, and generally make things work more smoothly for families. Specifically, Family Engagement Liaisons:
- Facilitate the resolution of parent concerns
- Assist with navigating programs, services, policies, and procedures
- Host parent workshops and events
Work Hours
Family Engagement Liaisons are available every school day from 8:00 AM – 3:45 PM. Outside of these hours please leave a voicemail or contact your liaison by email.
The best way for families to contact their school’s Family Engagement Liaison is to email them. Please use the Family Engagement Liaison Directory below to find your school’s Liaison.
Bilingual Counseling Assistants
Bilingual Counseling Assistants (BCAs) work hard each day to support families, students, and staff in schools. They offer interpretation and translation services to multilingual families. They organize and/or facilitate family training and workshops that help families become aware, knowledgeable, and confident in supporting their child’s academic experience. BCAs work not only to serve as a bridge between families and schools, but they often go above and beyond the call of duty to really address the needs of multilingual families.
Work Hours
Bilingual Counseling Assistant work hours are the same as their school. School hours are listed on each school’s website. School websites can be found in the School Directory.
The best way for families to contact their School’s Bilingual Counseling Assistant is to email them. Please use the BCA Directory below to find your school’s BCA.
Bilingual Counseling Assistant Directory
* For support with languages or schools not listed below – Click Here
Parent and Family Portal
- View Student Grades
- See Student Attendance
- Set Communication Preferences
- And Much Much More!
Getting your concern addressed
All families at some point have a concern that they need support resolving. The district is here to help. Here is the simple three step process that we ask families to follow:
Step 1
If your child has a problem at school, your first step is to reach out to your child’s teacher.
Step 2
If for any reason you require additional assistance after speaking with your teacher, please arrange a meeting with your principal by calling your school.
Step 3
If you require further assistance after speaking with your child’s teacher and your school’s principal, please contact the Family Engagement Liaison assigned to your school.
Contact Central Office
Call our Customer Service Hotline
E-mail: ask@philasd.org
Parent & Family Technology Support Hotline for those who still need a Chromebooks, Chromebook repairs/troubleshooting, and getting set up/connected
215-400-8480 – SHQIP
215-400-8481 – عربي
215-400-8482 – 汉语
215-400-8483 – Français
215-400-8484 – ខ្មែរ
215-400-8474 – Português
215-400-8485 – Русский
215-400-8489 – Español
215-400-8486 – Việt
* For all other languages Click Here
Contact Central Office Staff Who Can Help You
New Student Registration
The School District of Philadelphia has developed an online process allowing families to complete the Student Registration Process in a completely virtual environment.
How to Register
There are four pathways to Register:
- Register Online (Click Here to Register Now)
- Register by Telephone
- Register by Dropbox
- Register in Person
To Register for Kindergarten
The Office of Student Enrollment and Placement
Office Hours: Monday – Friday: 8am to 5pm
Phone Number: 215-400-4290
E-Mail: osep@philasd.org
Address: 440 N. Broad Street, Philadelphia PA 19130
Suite 111
Find Your Neighborhood School
Using School Finder, You will immediately see a list the schools that are assigned to your home address. Simply enter your address in the requested field and click “Find”
For additional information about new student registration visit the Office of Student Enrollment and Placement.
Academic Support
The School District of Philadelphia’s goal is to deliver high-quality academic supports to all students while maintaining the health and well-being of the entire district. We recognize that while most of our students have been engaged in digital learning, students have been away from what they once knew as “school” for an extended amount of time. We have thoughtfully prepared our instructional design to address the digital learning needs of our students for the school year.
The Office of Academic Supports
Office Hours: Monday – Friday: 8:30am to 4:30pm
Phone Number: 215-400-4210
Address: 440 N. Broad Street, Philadelphia PA 19130
For general academic questions, it is always best to start by speaking with your teacher. If you are unable to find resolution with your teacher the next step would be to speak to your school’s principal.
For additional information visit The Office of Academic Support’s website.
Special Education
The School District of Philadelphia provides an extensive range of educational services and supports for students with diverse needs within our schools. These services include: Learning Support, Emotional Support, Autistic Support, Life Skills Support and Multiple Disabilities Support.
Families should contact their school’s Special Education Compliance Monitor (SPCM) if they have particular questions about the implementation of their students’ IEP, a request for an initial evaluation, or if their student is transitioning from Early Intervention Services.
The Office of Specialized Services
Office Hours: Monday – Friday: 8:30am to 4:30pm
Phone Number: 215-400-4170
Address: 440 N. Broad Street, Philadelphia PA 19130
Suite 206, Portal B, Second Floor
For additional information visit The Office of Specialized Services’ website.
English Learners
Parents of students learning English should contact their English as a Second Language (ESL) teacher directly. Click here to find out how to contact you teacher. It is always best to start by speaking with your ESL teacher. If you need support beyond your ESL teacher the next step would be to speak to your school’s principal.
Multilingual Curriculum & Programs
Office Hours: Monday-Friday: 8:30am – 4:30pm
Phone Number: 215-400-4240 (Option 1)
Email Address: multilingual@philasd.org
Address: 440 N. Broad Street, Philadelphia PA 19130
Suite 251, Portal C
If you need an interpreter or feel more comfortable speaking in a language other than English you may request a call back from your school here. For additional support reach out to the Office of Multilingual Curriculum & Programs directly.
Youth Experiencing Homelessness
If you’re a student living in emergency housing, a runaway, displaced from your housing, or a parent of a student lacking housing we can help.
The Office of Education for Children and Youth Experiencing Homelessness is here to help you obtain any assistance you might be eligible for, including education resources, transportation help, and uniform assistance.
The Office of Education for Children and Youth Experiencing Homelessness
Office Hours: Monday – Friday: 9am to 5pm
Phone Number: 215-400-4830
E-Mail: ECYEH@philasd.org
Address: 440 N. Broad Street, Philadelphia PA 19130
Suite 111
For additional information visit The Office of Education for Children and Youth Experiencing Homelessness’ website.
Working Papers
The School District of Philadelphia is responsible for issuing working permits for all Philadelphia students ages 14 to 18.
The Office of Career & Technical Education has created a process that will allow minors to obtain their working papers.
The Office of Career & Technical Education
Office Hours: Monday – Friday: 8:30am or 4:30pm
Phone Number: 215-400-4130
Email: workingpapers@philasd.org
Address: 440 N. Broad Street, Philadelphia PA 19130
Portal C, Second Floor
For additional information visit The Office of Career & Technical Education’s website.
Student Records and Transcripts
The Office of Records Management offers document services and archiving of records for former students.
If you are a former student and need verification of graduation, student records, or transcripts please review the student records page for details on how to submit your request.
The Office of Records Management
Office Hours: Monday – Friday: 8:30am to 4:00pm
Phone Number: 215-400-4780
Email: recordsrequest@philasd.org
Address: 440 N. Broad Street, Philadelphia PA 19130
Suite 111
For additional information visit The Office of Records Management’s website.
Transportation
The School District of Philadelphia’s Department of Transportation Services provides bus transportation services to more than 41,000 students via more than 2000 routes to and from 255 public schools, 123 charter schools, and more than 440 non-public schools in and around the city of Philadelphia. The Department of Transportation Services also provides more than 65,000 public TransPasses to eligible students.
The Department of Transportation Services
Office Hours: Monday – Friday: 6:30 a.m. until the last student is off the bus and home safe.
Phone Number: 215-400-4350
Address: 440 N. Broad Street, Philadelphia PA 19130
3rd Floor
To complete the Transportation Department’s contact and feedback form please Click Here.
For additional information visit The Department of Transportation Service’s website.
Family Resource Directory
Use the search bar below to find contact information for additional District and City-wide supports. You can find a PDF of this same information HERE.