Get the Help You Need!

This page provides contact information and resources to assist you with getting the help you need with your child's education, classroom, and school.

Contact Staff at Your School Who Can Help You

Teachers

The best way for parents to contact their student’s teacher is to email them. Teachers can also be contacted by sending them a message in Parent Portal.

Work Hours

Depending on the school, teacher working hours vary. Teachers are generally available from 8 am – 3 pm. Teachers are working diligently, and will respond to their emails in a timely manner.

Teacher work hours are the same as their school. School hours are listed on each school’s website. School websites can be found in the School Directory.

School Secretaries

School secretaries are often considered to be heartbeat of a school. The secretary is typically the first person you will see when entering the building and will also be the last you see as you leave or sign out. The secretary is the person behind the schedules, meetings, records, and files contained in a school building. Most school personnel will gladly tell you that if the information is to be found, the secretary will know how to find it.

Work Hours

School Secretary work hours are the same as their school. School hours are listed on each school’s website. School websites can be found in the School Directory.

The best way for families to contact their student’s school secretary is to call the school’s main phone number and select option #0 for the main office. Please use the School Secretaries Directory below to find your school’s Secretary.

School Secretary Directory

* For non-English speaking families – Click Here

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Counselors

School Counselors are here to support your child’s academic, career and social-emotional needs. They are available to provide assistance with removing any barriers your child may be experiencing. School Counselors may also provide assistance with the School Selection process, 504 planning, the Intensive Behavior Health Services (IBHS) program, access to behavioral health resources, college and career planning, emergency housing resources and more.

Work Hours

Counselor work hours are the same as their school. School hours are listed on each school’s website. School websites can be found in the School Directory.

The best way for families to contact their student’s counselor is to email them. Please use the School Counselors Directory below to find your school’s counselor.

School Counselors Directory

* For non-English speaking families – Click Here

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School Nurses

School nurses help students understand normal growth and development by promoting health and safety. They intervene with health issues by providing case management services. They actively work with both the medical and educational communities to promote each student’s optimal level of physical, mental and social wellness. School Nurses encourage success and achievement during and beyond the school setting.

Work Hours

School Nurse work hours are the same as their school. School hours are listed on each school’s website. School websites can be found in the School Directory.

Report a COVID Case

Families should report COVID cases directly to their school nurse or email coronavirusreport@philasd.org.

The best way for families to contact their student’s School Nurse is to email them. Please use the School Nurse Directory below to find your school’s nurse.

School Nurses Directory

* For non-English speaking families – Click Here

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Family Engagement Liaisons

The District’s Family Engagement Liaisons provide parents with support in many ways. They strive to help solve issues, address concerns, provide information, connect the right people, and generally make things work more smoothly for families. Specifically, Family Engagement Liaisons:

  • Facilitate the resolution of parent concerns
  • Assist with navigating programs, services, policies, and procedures
  • Host parent workshops and events

Work Hours

Family Engagement Liaisons are available every school day from 8:00 AM – 3:45 PM. Outside of these hours please leave a voicemail or contact your liaison by email.

The best way for families to contact their school’s Family Engagement Liaison is to email them. Please use the Family Engagement Liaison Directory below to find your school’s Liaison.

Family Engagement Liaisons

* For non-English speaking families – Click Here

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Bilingual Counseling Assistants

Bilingual Counseling Assistants (BCAs) work hard each day to support families, students, and staff in schools. They offer interpretation and translation services to multilingual families. They organize and/or facilitate family training and workshops that help families become aware, knowledgeable, and confident in supporting their child’s academic experience. BCAs work not only to serve as a bridge between families and schools, but they often go above and beyond the call of duty to really address the needs of multilingual families.

Work Hours

Bilingual Counseling Assistant work hours are the same as their school. School hours are listed on each school’s website. School websites can be found in the School Directory.

The best way for families to contact their School’s Bilingual Counseling Assistant is to email them. Please use the BCA Directory below to find your school’s BCA.

Bilingual Counseling Assistant Directory

* For support with languages or schools not listed below – Click Here

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Parent and Family Portal

  • View Student Grades
  • See Student Attendance
  • Set Communication Preferences
  • And Much Much More!

Getting your concern addressed

All families at some point have a concern that they need support resolving. The district is here to help. Here is the simple three step process that we ask families to follow:

Step 1

If your child has a problem at school, your first step is to reach out to your child’s teacher.

Step 2

If for any reason you require additional assistance after speaking with your teacher, please arrange a meeting with your principal by calling your school.

Step 3

If you require further assistance after speaking with your child’s teacher and your school’s principal, please contact the Family Engagement Liaison assigned to your school.

Ring the Bell Resource Hub!

School is in swing and all PreK-12th grade students are engaging in learning five days per week.  To help you find resources about the 2021-2022 School Year, the district has created a page to act as your launchpad to district resources. Click the button below to see what is available.

Contact Central Office

Call our Customer Service Hotline

Parent & Family Technology Support Hotline for those who still need a Chromebooks, Chromebook repairs/troubleshooting, and getting set up/connected

T: 215-400-4444
E: FamilyTechSupport@philasd.org

215-400-8480 – SHQIP
215-400-8481 – عربي
215-400-8482 – 汉语
215-400-8483 – Français
215-400-8484 – ខ្មែរ
215-400-8474 – Português
215-400-8485 – Русский
215-400-8489 – Español
215-400-8486 – Việt

* For all other languages Click Here

Contact Central Office Staff Who Can Help You

New Student Registration

The School District of Philadelphia has developed an online process allowing families to complete the Student Registration Process in a completely virtual environment.

How to Register

There are four pathways to Register:

To Register for Kindergarten

Visit the Kindergarten Registration Information page.

The Office of Student Enrollment and Placement

Office Hours: Monday – Friday: 8am to 5pm

Phone Number: 215-400-4290
E-Mail: osep@philasd.org
Address: 440 N. Broad Street, Philadelphia PA 19130
Suite 111

Find Your Neighborhood School

Using School Finder, You will immediately see a list the schools that are assigned to your home address. Simply enter your address in the requested field and click “Find”

For additional information about new student registration visit the Office of Student Enrollment and Placement.

Academic Support

The School District of Philadelphia’s goal is to deliver high-quality academic supports to all students while maintaining the health and well-being of the entire district. We recognize that while most of our students have been engaged in digital learning, students have been away from what they once knew as “school” for an extended amount of time. We have thoughtfully prepared our instructional design to address the digital learning needs of our students for the school year.

The Office of Academic Supports

Office Hours: Monday – Friday: 8:30am to 4:30pm

Phone Number: 215-400-4210
Address: 440 N. Broad Street, Philadelphia PA 19130

For general academic questions,  it is always best to start by speaking with your teacher. If you are unable to find resolution with your teacher the next step would be to speak to your school’s principal.

For additional information visit The Office of Academic Support’s website.

Special Education

The School District of Philadelphia provides an extensive range of educational services and supports for students with diverse needs within our schools. These services include:  Learning Support, Emotional Support, Autistic Support, Life Skills Support and Multiple Disabilities Support.

Families should contact their school’s Special Education Compliance Monitor (SPCM) if they have particular questions about the implementation of their students’ IEP, a request for an initial evaluation, or if their student is transitioning from Early Intervention Services.

The Office of Specialized Services

Office Hours: Monday – Friday: 8:30am to 4:30pm

Phone Number: 215-400-4170
Address: 440 N. Broad Street, Philadelphia PA 19130
Suite 206, Portal B, Second Floor

For additional information visit The Office of Specialized Services’ website.

English Learners

Parents of students learning English should contact their English as a Second Language (ESL) teacher directly. Click here to find out how to contact you teacher. It is always best to start by speaking with your ESL teacher. If you need support beyond your ESL teacher the next step would be to speak to your school’s principal.

Multilingual Curriculum & Programs

Office Hours: Monday-Friday: 8:30am – 4:30pm

Phone Number: 215-400-4240 (Option 1)
Email Address: multilingual@philasd.org
Address: 440 N. Broad Street, Philadelphia PA 19130
Suite 251, Portal C

If you need an interpreter or feel more comfortable speaking in a language other than English you may request a call back from your school here. For additional support reach out to the Office of Multilingual Curriculum & Programs directly. 

Youth Experiencing Homelessness

If you’re a student living in emergency housing, a runaway, displaced from your housing, or a parent of a student lacking housing we can help.

The Office of Education for Children and Youth Experiencing Homelessness is here to help you obtain any assistance you might be eligible for, including education resources, transportation help, and  uniform assistance.

The Office of Education for Children and Youth Experiencing Homelessness

Office Hours: Monday – Friday: 9am to 5pm

Phone Number: 215-400-4830
E-Mail: ECYEH@philasd.org
Address: 440 N. Broad Street, Philadelphia PA 19130
Suite 111

Working Papers

The School District of Philadelphia is responsible for issuing working permits for all Philadelphia students ages 14 to 18.

The Office of Career & Technical Education has created a process that will allow minors to obtain their working papers either virtually or in person.

There are two ways to make an appointment:

The Office of Career & Technical Education

Office Hours: Monday – Friday: 8:30am or 4:30pm

Phone Number: 215-400-4130
Email: workingpapers@philasd.org
Address: 440 N. Broad Street, Philadelphia PA 19130
Portal C, Second Floor

Virtual Appointments

“Virtually” – Minor completes online application, Parent/Guardian signs form, emails completed and signed application to Issuing Officer, Issuing Officer sends an appointment request to minor via Google Meet to verify proof of age, and the actual Working Paper Blue Card will be mailed to minor via USPS.

In-Person Appointments

“In-Person” – At the 440 Education Center through APPOINTMENT ONLY on Tuesdays and Thursdays, 10:00am to 2:00pm through a safe and secure process that follows COVID-19 restrictions. (Please be aware that everyone is required to wear face coverings and maintain 6-feet distance from others.)

For additional information visit The Office of Career & Technical Education’s website.

Student Records and Transcripts

The Office of Records Management offers document services and archiving of records for former students.

If you are a former student and need verification of graduation, student records, or transcripts please review the student records page for details on how to submit your request.

The Office of Records Management

Office Hours: Monday – Friday: 8:30am to 4:00pm

Phone Number: 215-400-4780
Email: recordsrequest@philasd.org
Address: 440 N. Broad Street, Philadelphia PA 19130
Suite 111

For additional information visit The Office of Records Management’s website.

Transportation

The School District of Philadelphia’s Department of Transportation Services provides bus transportation services to more than 41,000 students via more than 2000 routes to and from 255 public schools, 123 charter schools, and more than 440 non-public schools in and around the city of Philadelphia. The Department of Transportation Services also provides more than 65,000 public TransPasses to eligible students.

The Department of Transportation Services

Office Hours: Monday – Friday:  6:30 a.m. until the last student is off the bus and home safe.

Phone Number: 215-400-4350
Address: 440 N. Broad Street, Philadelphia PA 19130
3rd Floor

To complete the Transportation Department’s contact and feedback form please Click Here.

Do you need an interpreter to speak with school staff?

If you need an interpreter or you feel more comfortable speaking in language other than English, please use the Multilingual School Contact Form below. After completing  the form, your school will receive the provided information and will call you back within two (2) school days using an interpreter in your preferred language. By using this form you can receive a phone call from your school in over 240 languages and dialects.