Welcome to the Information Technology Help Desk

Parent and Family Technology Support Hotline

Parents, Guardians, and Students should call our Parent and Family Technology Support Hotline for support with Chromebooks, passwords, Google Classroom, and other technology-related questions.

Click HERE to access the Family Technology Support website!

Hours: 9:00 AM-5:00 PM, Monday through Friday
Phone: 215-400-4444
Email: FamilyTechSupport@philasd.org

The I.T. Help Desk is the central point of contact where employees and District affiliates can report information technology problems to our prompt, knowledgeable, and courteous technical support team.

Contact us by telephone, via email, or through our self-servicing portal.

Hours: 7:30 AM-5:00 PM, Monday through Friday
Phone: 215-400-5555
Email: HelpDesk@philasd.org

Need Further Assistance?

If additional assistance is needed, contact the I.T. Help Desk by one of the methods listed below.

Real Time Support

Call 215-400-5555 to speak with a representative

Open an Incident

Click HERE to view a stepper on opening an incident in the I.T. Help Desk Ticketing System

Help via Email

Email your issue to HelpDesk@philasd.org