The I.T. Help Desk provides a single point of contact for all users of the School District of Philadelphia’s computing services for direct questions and reporting of problems regarding the software and hardware we support in the District. The I.T. Help Desk will resolve the issue(s), and attempt to help users maximize their use of applications or equipment or escalate the call to the appropriate staff. The I.T. Help Desk will assist in the notification of trends and situations to allow the School District of Philadelphia to maintain high levels of service to the user community.
The I.T. Help Desk will be recognized as the first point of contact for employees of the School District of Philadelphia and partners to provide support by leveraging technology, expert knowledge, teamwork, professionalism, and a commitment to excellence.