Mission

The I.T. Help Desk provides support with enterprise technology for all employees and affiliates. We will attempt to resolve any issues and will help users maximize their utilization of applications and equipment. We aim to achieve this mission with a one-call resolution while providing excellent customer service. In the event that escalation is required, the I.T. Help Desk will act as a liaison between corresponding parties. The I.T. Help Desk will assist in determining trends and situations to allow the School District of Philadelphia to maintain service to the community.

Vision

The I.T. Help Desk will be recognized as the first point-of-contact for employees and affiliates every-changing technology issues. We will provide support for staff in using technology, systems, and hardware with a commitment to excellent customer service.