Multilingual Family Support Overview

The Multilingual Family Support Unit is responsible for safeguarding language access for multilingual families and their students. This unit is committed to ensure equitable access to services, opportunities, and resources for multilingual families and their children; collaborates with immigrant/refugee-serving organizations; and provides technical assistance and capacity development to District staff.

Team Functions

Language Access Coordinators

  • Translate District-wide and school-specific documents
  • Coordinate access to interpretation and translation services for schools and offices
  • Provide outreach services to immigrant/refugee communities and build partnerships with immigrant/refugee-serving organizations

Bilingual Counseling Assistants

  • Ninety-eight BCAs who collectively speak forty-nine languages and dialects, and serve as linguistic bridges and cultural brokers to immigrant and refugee families. BCAs provide interpretation and translation services, and build the capacity of families via workshops and training

Language Web Pages

  • There are nine language pages (Albanian, Arabic, Cambodian (Khmer), Chinese, French, Portuguese, Russian, Spanish and Vietnamese)) that serve as repository of information that is pertinent to multilingual families; i.e. education, family engagement, resources and health

Language Hotlines

  • Families can make queries, request information, and share concerns via the hotlines. There are eighteen dedicated lines where families can leave a message and get a response within 24 hours. Languages: Albanian, Arabic, Bengali, Burmese, Cambodian, Chinese, French, Indonesian, Kurdish, Malayalam, Nepali, Pashto, Portuguese, Russian, Spanish, Ukrainian, Uzbek and Wolof.

Team Leadership

Ludy Soderman, Director
Daniela Romero, Program Manager

Team Staff

Language Access Coordinators

  • Albanian: Eddie Papaj
  • Arabic: Dr. Elkatabb Elhassan
  • Cambodian: Thavro Phim
  • Chinese:
  • French:
  • Portuguese: TBA
  • Russian: TBA
  • Spanish: Silvana Gambardella and Inés Gorban
  • Vietnamese: TBA