We are here to help. Contact information for specific questions or concerns regarding your students' transportation is below.
Who to contact:
If there is a late bus:
The Department of Transportation Customer Service Department is staffed with six customer service representatives. The Customer Service Department is available to answer your transportation inquiries from 6:30 a.m. until the last student is off the bus and home safe. To reach Customer Service, call 215-400-4350, and choose from the menu options.
Questions on routing or student transportation eligibility
E-mail your Scheduling Analyst.
Questions Regarding TransPass Distribution
E-mail at firstname.lastname@example.org
Questions regarding transportation requests related to TARs
Questions Regarding COMPASS
Issues With Yellow Bus Transportation
If you are experiencing issues with your bus transportation or driver, we encourage school administrators to complete a School Bus Performance Report to document issues with transportation service on a one-time or consistent basis.
School Bus/Cab Performance Reports should be e-mailed to the Department of Transportation Services at email@example.com.