Transportation Inquiries

We are here to help. Contact information for specific questions or concerns regarding your students' transportation is below.

Who to contact:

If there is a late bus:

The Department of Transportation Customer Service Department is staffed with six customer service representatives. The Customer Service Department is available to answer your transportation inquiries from 6:30 a.m. until the last student is off the bus and home safe. To reach Customer Service, call 215-400-4350, and choose from the menu options.

Questions on routing or student transportation eligibility

E-mail your Scheduling Analyst.

Questions Regarding TransPass Distribution

E-mail at transpass@philasd.org

Questions regarding transportation requests related to TARs

E-mail routing@philasd.org

Questions Regarding COMPASS

E-mail compass@philasd.org

Issues With Yellow Bus Transportation

If you are experiencing issues with your bus transportation or driver, we encourage school administrators to complete a School Bus Performance Report to document issues with transportation service on a one-time or consistent basis.

School Bus/Cab Performance Reports should be e-mailed to the Department of Transportation Services at transoperations@philasd.org.