Cigna Dental is the provider of dental benefits for Non-Represented employees and employees represented by SPAP and CASA.

Oral Health Integration Program

Cigna Dental Oral Health Integration Program® . Our plan offers enhanced dental services for individuals with qualifying conditions and for pregnant women. It’s easy to enroll. If you have heart disease, history of a stroke, diabetes, chronic kidney disease, have had an organ transplant or had head and neck cancer radiation, lupus or rheumatoid arthritis, complete the Cigna Dental Oral Health Integration Program® Registration Form and fax it to 859-550-2662 or mail to Cigna Dental P.O. Box 188037 Chattanooga, TN 37422.

NOTE: the SDP plan also includes Periodontal Treatment & Maintenance for Members with LUPUS and Rheumatoid Arthritis.

If you have additional questions, call Cigna at 800-244-6224.

YOUR CHILD’S FIRST DENTIST VISIT – Start things off with a smile !

You may think that caring for your child’s baby teeth isn’t important. After all, they’re just going to fall out. But
baby teeth are very important and need to be taken care of properly. Check out the Childs First Dental Visit Flyer with some simple tips to get your child on the path to good oral health today, so he or she will be all smiles in the future.

Cigna dental became the Districts dental provider 1/1/2020.  Why was this change made?

After a thorough request for proposal (RFP) process, the District selected Cigna Dental to provide dental benefits.  Some key benefits of the Cigna program include:

  • a larger provider network, meaning more employees are able to access services and receive in-network reimbursements
  • a robust member services program with 24/7/365 personal advocates
  • a full function member app that let’s you estimate dental costs, find a dentist and view, fax or email your ID card.
  • a wellness and chronic conditions benefit that provides 100% coverage for eligible procedures for members with qualifying medical conditions.

What are my Dental Benefits?

You still have the same benefits as under your United Concordia plan.

Cigna Dental PA Only Summary

Cigna Dental Not PA Summary

How do I know if my dentist is participating?

You can ask your dentist if they participate with the Cigna DPPO network, or you can contact Cigna 24/7 at 800.564.7642.  They can answer questions about your benefits and help you find participating dentists.

How can I learn more about my dental benefits?

We’ll be partnering with Cigna to provide you on-going wellness and educational information.  You can start learning about your benefits by checking out the Cigna Customer Guide

Is my dentist participating?  What if I need to find a participating dentist?

It’s easy to search for a dentist on  Visit the site and click “Find a Doctor, Dentist or Facility.”  Follow the prompts on screen and when asked to choose your plan, select “DPPO/EPO > Total Cigna DPPO.”

Or call Cigna at 800.564.7642 Get more information from this How to Find a Dentist flyer.

Get Online with Cigna.

If you have any questions about the myCigna registration process, 1 (800) 853-2713. Customer service representatives are ready to speak with you 24/7/365.

How is Cigna’s Customer Service?

In a 2018 national satisfaction survey, Cigna’s results indicated 97% overall satisfaction with Cigna handling of dental claims and 96% overall satisfaction with Cigna Dental benefit plan. Patients reported a 99.52% overall experience with Cigna DPPO and a 99.5% likelihood to recommend.

What do Dentists think?

Cigna was ranked number 1  (best in class dental carrier) by Dentists nationally in a combined 2018 survey for DPPO and DHMO dentists.  For both 2018 and 2019 year to date, Cigna’s voluntary provider terminations in the DPPO network was less than ½% for all dentists types (primary and specialists) nationally.

I have another question, who do I call?

Any and all questions 1 (800) 244-6224.