Mental health and well being can be for anybody and everybody.

We all know firsthand that this year was unlike any other. With all the added stress you’re dealing with, we want to make sure you’re checking in on your emotional well being. We make it easy to get the support you and your family need with tele-behavioral health and in person mental health resources.

New as of May 2024: 

Independence Blue Cross (IBX) has partnered with several in-network behavioral health providers who currently have openings to provide quality outpatient care to children, adolescents, and young adults. Please consider these providers as options for patients in need of an outpatient behavioral health provider. IBX Behavioral Health Flyer

What can counseling do for me? Counselors work most with people dealing with difficult life transitions, like divorce, health challenges, relocation, work stress, and family/parenting issues. Working with a counselor, you have a partner to help you reflect, explore insights and implement choices. If you are ready to seek counseling to address whatever challenges you are facing, you should not be embarrassed. In fact, you should be congratulated for having the prudence to ask for help. The medical benefits offered through the District provide several options for you to access counseling services information. These services carry a specialist co-pay which ranges from $25-$35 and covers traditional counseling with network providers and we offer virtual Tele behavioral visits through Teledoc and Lyra Health is available to all employees and dependents.

Here are three ways to access care:

Through Lyra Health: 

Lyra gives our employees and their dependents access to the best care quickly and easily. No more endless searches for therapists, long wait times, or wondering how they’ll pay for mental health care.  See the Lyra Health page for more details

Through your District medical coverage:

Connect with a counselor through your Keystone or Personal Choice medical coverage. To schedule a virtual visit , call 1-800-688-1911 or search for provider. There is no co-pay for Keystone medical plans; the specialist co-pay applies for Personal Choice medical plans. You must be enrolled in District medical coverage in order to access these services; 32 BJ members should contact their national union for comparable coverage.

Telebehavioral Health 

Taking care of your mental health is more important than ever. With telebehavioral health from Teledoc, you can get virtual care from therapists, psychologists, and psychiatrists who can help if you feel stressed or overwhelmed, or for conditions such as:

Panic disorders

Your confidential, virtual care visit can be by video chat or phone from the comfort and privacy of home. You must be enrolled in District medical coverage in order to access these services; 32 BJ members should contact their national union for comparable coverage.  See Teledoc Health for more information.

Teladoc is the telemedicine provider effective January 1, 2024- see more information at


Manage your emotional well-being with free online tools and resources

Improve your emotional well-being with On To Better Health, an online program that provides easy-to-use self-help tools and resources.  It’s easy to get started!

• Log in to your account or IBX mobile app.

• From the Health & Well-Being tab, select Value-Added Services.

• If this is your first visit, follow the prompts to use the SmartScreener, a convenient and private way to assess your emotional well-being.

• After completing the SmartScreener, you will be able to view a personalized list of recommended programs and modules and browse thousands of library articles, resources, and self-assessments. To start a module, simply  click the Launch Program button.

Use the below if you or someone you love is in crisis:

National Suicide Prevention Lifeline
Call 1-800-273-TALK (8255); En español 1-888-628-9454
Use Lifeline Chat on the web
The Lifeline is a free, confidential crisis service that is available to everyone 24 hours a day, seven days a week. The Lifeline connects people to the nearest crisis center in the Lifeline national network. These centers provide crisis counseling and mental health referrals.

Crisis Text Line
Text “HELLO” to 741741
The Crisis Text hotline is available 24 hours a day, seven days a week throughout the U.S. The Crisis Text Line serves anyone, in any type of crisis, connecting them with a crisis counselor who can provide support and information.

Veterans Crisis Line
Call 1-800-273-TALK (8255) and press 1 or text to 838255
Use Veterans Crisis Chat on the web
The Veterans Crisis Line is a free, confidential resource that connects veterans 24 hours a day, seven days a week with a trained responder. The service is available to all veterans, even if they are not registered with the VA or enrolled in VA healthcare.

Disaster Distress Helpline
Call or text 1-800-985-5990
The disaster distress helpline provides immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. The helpline is free, multilingual, confidential, and available 24 hours a day, seven days a week.